Business Profile

Daniels Keeps Customers Coming Back For Life

Daniels Plumbing Heating & Air Conditioning service technician, Kevin G. is one of 25 employees.
Franchesca Stevens, January 2018
Posted

Daniel Jaramillo, owner of Daniels Plumbing Heating & Air Conditioning LLC, envisions himself providing top-tier heating, cooling and plumbing services for many years to come. He started the company in 2010 and has slowly but surely grown it from a one-man operation to a determined crew of 25 expertly trained and dedicated employees.

Before going into business for himself, Jaramillo worked in the industry for more than 20 years.

“At that time, I figured if I was going to start my own company, it was now or never,” Jaramillo says. “My focus was, and has always been, to have a business that is consistent and reliable, with employees that are always busy making sure that our customers are well taken care of.”

What one thing is Daniels is especially known for? Their reputability, says Jaramillo, “We’re still providing services for many of my very first customers from the first month of business when we’d go door to door handing out fliers. They continue to use us, refer us to their friends and family and I still talk to them all the time,” he remarks.

In order to provide the best customer service, Jaramillo explains that Daniels Plumbing Heating & Air Conditioning uses the latest technology to evaluate customers’ current heating or cooling systems. From there, service technicians determine several options to see which solution will work best.

One of the company’s January specials features a free, geo-fencing, smart thermostat with each new heating and cooling system installation – a $349 value. “If you want to remotely control the temperature and HVAC system in your home, save money with more efficient heating and cooling, or you just want to engage in the longstanding thermostat war with your significant other from anywhere in the world, smart thermostats are for you,” says Jaramillo. “It is also possible to adjust the thermostat settings using your smartphone, even when you’re outside the range of your home Wi-Fi network.”

While Daniels Plumbing Heating & Air Conditioning has offices in Albuquerque and Santa Fe, they troubleshoot problems all throughout surrounding areas such as Rio Rancho, Moriarty, Placitas, Los Lunas, Belen, Edgewood and Tijeras. It maintains an A-plus rating with the Better Business Bureau and boasts outstanding reviews on social media sites.

One customer, in particular, writes, “This company is very honest. I had them out to look at my furnace. They did the repair and did not try to sell me on stuff I didn’t need. Will definitely call again. Great work!”

And making certain that those who entrust Daniels Plumbing Heating & Air Conditioning are fully satisfied is the boss’s top priority. “Customer feedback is one of the most crucial ways that a company is able to deliver superior service every time,” Jaramillo points out. “It is customer commentary that allows us to better ourselves, giving our outstanding staff the ability to see what we are doing right and what could potentially be improved upon.”

As you might imagine, Daniels is continuously servicing and installing residential and commercial heating systems as well as solving a steady stream of plumbing problems. “From a small tune-up to a complete system overhaul, our staff will put their best foot forward,” Jaramillo says, “We appreciate every one of our clients—no matter how large or small—and we strive for 100 percent customer satisfaction.” Daniels Plumbing Heating & Air Conditioning is licensed, bonded, and insured; they offer in-house financing as well as a 10-year warranty on parts and a 2-year labor warranty on new installations.

Technicians are not commission based; that means they’re not interested in upselling equipment or services that aren’t necessary. “We discourage customers from getting things they don’t need—especially when we know it won’t be helpful,” Jaramillo adds, “We want to educate our customers so they can make an informed decision on their own.”

The company also offers Club Daniels, an annual maintenance program that costs $185 per year. Membership includes discounts on repairs, after-hours service, monthly specials and two seasonal visits —one for the warmer spring and summer seasons, and one for the colder fall and winter.

“Repeat business is an important, if not our most important business,” says Jaramillo, “We know, once we go into their home, they’re going to be a customer for life. They’re not going to call anybody else but us. That’s always our goal.”

If, like me, you’re not an expert in plumbing, heating or cooling and are in need of some assistance with repairs, you can be sure that Daniels Plumbing Heating & Air Conditioning is the place to go — especially if you’re looking for a friendly and trustworthy hand.

Having a chat with Jaramillo or any member of the team could be exactly the kind of relationship that will last a lifetime. “I just like meeting people, talking to them and learning from them. Asking questions. Listening. It seems like all the customers we meet are really good people. Very friendly and easy to talk to,” Jaramillo says.

There’s a reason Daniels’ customers return to them anytime they need plumbing and HVAC services, he adds. With years of experience in the industry, Daniels’ technicians are sure to have seen every problem you can imagine and are more than prepared to resolve any issue you may have with skill and precision.

As Jaramillo reminds us on the Daniels site, “Our specialists have a sixth sense when it comes to noticing even the smallest problems that many property owners may be unaware of. Our licensed technicians spot problems quickly and provide you with the cost-effective solution you need.”

For Jaramillo, it has been a cherished privilege to grow with the community. “Our promise is to serve you to the best of their abilities,” he says, “providing expert installations, quality repairs, comprehensive maintenance programs and rapid emergency service.” You can visit the company’s website at www.danielshvacnm.com or call them at 505-898-8860 and get familiar with the only HVAC company you may ever need.

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